>a Rant for a Sunny Friday Afternoon….

>Dear Rogers,

Must we have this talk every month? YES, my mum’s number is part of MY-5 package…and YES the guy who sold me the phone first inputted the number wrong–way back in Jan.  Now apparently the guy that I talked to in Feb who told me they fixed the problem got the number wrong again! Don’t you understand a gal has to talk to her MUM!?…without phone bills of $225 in long distance!?

I wonder… if you can get it right this time… (you better after being on the phone for 25mins and on hold for 16mins)….Well got the long distance money credited back to my account..But seeesh… and I get to talk to you AGAIN next month.. because my billing cycle starts on the 2nd of the month… YAHOO!!! (I should really get something from you for MY time… after the TWO agents that were incompotent…but alas… I didn’t ask… maybe next month when we speak… I’ll ask!)

Sincerely, an iPhone user who loves the MY-5 Plan when it works!

About SarahontheRoad

This blog is a spot to record my adventures in life while living where ever I may be!

Posted on March 19, 2010, in iPhone, rant, Rogers. Bookmark the permalink. 3 Comments.

  1. >Dear Sarah;If you go onto Rogers website you can actually sign on and manage your own my5 without our friendly neighbourhood douche bag customer "service" people. You are aloud to change your my5 once a month and you "should" not get charged for your calls.E

  2. >Dear E;Thank you for telling me this… because those wonderful Rogers people have not clued me in! Cheers, S

  3. >Ok, I'm all caught up…. Rogers, if only I had the time to tell you all the horror stories I have about them. I think they train their staff to be idiots because not everyone they hire can me that naturally incompentant. Anyway, I'm so glad you're doing well. Love the name Milo by the way. Every car needs a name.

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