Dear Facebook,

Maybe I should start off and say.  Hi, I’m Sarah and I’m a Facebook Addict.  We have had a great relationship the past few years.  I must admit at times this relationship has become a bit co-dependant but for the most part since 2007 you have been a daily part of my life.  This morning that changed.  As I woke up and reached for my iPhone to check-in on my friend’s happenings (via my wifi connection) before I got out of bed. (This has become one of my stalling tactics routines before I get out of bed… I check email, Facebook and Twitter from my iPhone) The updates were starting to be downloaded–and then my FB app suddenly logged me out.  (this happened a few days ago…) I clicked back on my FB app and got this wonderful notice.

No, I wasn't flying...I keep my iPhone in airplane mode, but WiFi on... so it doesn't drain my battery searching for a signal that doesn't exist up here in the Arctic!

Great I thought to myself…so I dragged myself out of bed…shower and then as I was making breakfast I attempted to log in with my computer from the website. ( Side Note: when this happened 2 days ago… all I had to do was confirm that it WAS me, not someone else…by identifying friends names via their pictures that they had been tagged in. It was a pretty straight forward fix.)

After I logged in this is what I saw…. (have to love screen shots eh?)

So no big deal… I hit continue and then got this message…

My first thought was of my friend Jen and the second was “Facebook, you ain’t gett’n my numba” !  But then going back to Facebook’s main page and attempting to log-in again… I got to this point again.  So I clicked on “Enter a phone number”….

Here’s the problem… that last little bullet with “send me a text”.  That’s the ONLY way I can fix this… if I give them a cell number, and have them txt me a code.  That’s I don’t have cell service where I live (and I’m not planning on visiting southern Canada until at least the summer–I can’t fathom the Facebook withdrawals…if I have to wait that long!)

I searched around Facebook’s site and found a place I could “request” log-in help…I filled out this info then sent it off.  Within minutes I had this reply…


Thank you for submitting this bug report and taking time to help us improve the site. Please reply to this email to verify that you are the owner of the account that you referenced in your Facebook support inquiry. This security step must be completed before Facebook can respond to your inquiry.

If you can respond to this email with a screen shot of the issue you are seeing, this will help us diagnose the problem. To take a screen shot, please follow the directions listed here:

Once you have saved the screen shot, please attach it to your response to this email.

Unfortunately, we are unable to reply to every bug report at this time, but we may contact you for more details as we troubleshoot the issue. We appreciate your assistance.

The Facebook Team

Ummm, Facebook Team… you BEST be getting back in touch with me ASAP.  I live in the Canadian Arctic..I NEED contact with my outside peeps!  Or I’ll be making a lot of fudge for loneliness  and that’s going to not help my get fit campagin and then the lack of sunlight (even though it is slowly returning)…might do me in.

But in all seriousness folks… I don’t know what to do about this situation.  I didn’t realize how much of an addiction Facebook has become…I’m getting shaky and it’s only been about 5 1/2 hours that I haven’t been able to check in.  I have no clue if I’ll ever ‘check-in’ again.

Does anyone else have any suggestions or feedback? Can anyone help me out? Please leave me a comment… or email me because I’m currently not on Facebook. I know that this post will automatically post to my wall…and I keep getting emails about various things in my account, but I can’t log in. So FRUSTRATING!!!!

Thanks in Advance,

Sarah who is now experiencing a time-out from the Facebook Team of unknown length and is trying to be a ‘big’ girl about it and not cry.

About SarahontheRoad

This blog is a spot to record my adventures in life while living where ever I may be!

Posted on January 25, 2012, in Facebook. Bookmark the permalink. 4 Comments.

  1. Okay, I would totally cry. I am a full on addict. I love facebook. There, I admitted it!

    I have never heard of this problem before. I would be screwed too- no cell phones in this house at all.


  2. Just a thought – friends/family text my home-phone line all the time. It sounds very much computer generated and a bit bizarre; but my Sister went through a stage where she texted my home-phone (“hahahahahah and hahahahah”) everyday for almost two weeks – just to drive me crazy,

  3. You should get a google voice number you can text through it and give it out for people to leave voicemails on which you can read or listen to on your computer. We used one at my old job for rental listing signs as it helped weed out the people who were serious or just pranking us.

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